The May Fair

The May Fair hotel blog

29 Jan 2013

New iPads in our Signature Suite Collection 0  

Posted in Rooms & Suites

Guests at The May Fair will now be able to access and book a host of hotel services during their stay through the newly implemented Cardola VirtualHotel app on in-room iPads in each of the hotel’s 18 signature suites, providing guests with instant access to services both inside and outside the hotel.

Schiaparelli Suite

Anthony Lee, general manager at The May Fair, explains: “Today’s travellers are now accustomed to using mobile devices and applications, so their expectations of hotels to deliver top notch technology are constantly rising. Whilst it’s imperative for us to keep ahead of the technology game, we can’t afford to take our eyes off service delivery and the Cardola team were

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instrumental in helping us achieve this.”

When you come and stay in one of our suites, you can use VirtualHotel to make restaurant reservations, book spa treatments and request a whole range of services such as; dining in, wake up calls, extra pillows or a toothbrush. Links to external websites are also accessible on the app, such as airport check-in services, local weather forecasts and social networking sites, while a substantial ‘Londonguide’ and map of the local area are included to help guests navigate round the city during their stay.

mayfair-hotel-4

Tim Butterworth, managing director at Cardola, commented; “As a leader in its field, The May Fair recognises the role technology will play in complementing customer service and is taking an important step towards trusting in technology to enhance its overall guest experience.”

Anthony added; “The most important investment any hotel can make is in its people and technology will never replace that aspect of service delivery. However, getting the right balance and keeping it simple can enhance the experience for guests. Our traditional concierge service hasn’t been replaced by this new piece of technology. Instead, VirtualHotel will complement our existing service and work hand-in-hand with our world class concierge team.

“Simplicity is the secret to success for any hotelier and Cardola’s fantastic piece of technology enables us to deliver an enhanced service to our guests in a simple and efficient manner. The application is extremely flexible and there is huge potential for us to develop it further in the future,”.

Come and see for yourself! Book our Valentine’s Day package now and stay in a suite, enjoy Champagne breakfast in bed and wow your loved one with our new Aphro-Tea-siac afternoon tea. View the offer and book >

 

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